Employee Well-Being: You Don’t Just Need Happy Employees, You Need Productive Ones

Employee well-being is more than just another wellness program — it’s a way to improve workforce profitability and drive value for businesses everywhere. The concept of employee well-being sprang initially from the employee wellness program — an initiative aimed at lowering insurance premiums by encouraging positive, healthy behaviors among the workforce. At some point, the…

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Creating Healthy employees.

Every company should want and desire to have healthy employees, that should be a goal you strive to achieve. When running a business employers should make it your top priority to ensure that your employees have the ability to stay healthy and happy at the same time. When any of your employees are lacking any…

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Your Customer Feedback Program Needs to Actually Engage with Customers

By Christine Rimer Destination CRM To build (or rebuild) customer trust and loyalty, companies should respond to feedback in a natural way that makes customers feel heard. As we enter the new year, it is natural to predict what new trends, technologies, and advancements will be at the forefront of industries in the months ahead. Customer experience is…

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The Manager who Coaches – Customer Experience Magazine

Let’s define coaching in the workplace when you’re a manager. Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performance, and enhancing potential. It is distinctly different from performance assessment because it focuses on encouraging, motivating, and guiding the protégé to achieve higher…

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